Triage Cheat Sheet – registrar's office resources

Assignment Group/ Email Queue	Service	Category	Description	Point Person	Back-up
Records	Administrative Support & Student Systems	Enrollment Tools	Technical issues with Enrollment Tools	Peter H	Philip C
Records	Administrative Support & Student Systems	Canvas	Questions regarding Canvas	Peter H	Philip C
Records	Administrative Support & Student Systems	Supervisor Assignment	Technical issues with Supervisor Assignment	Peter H	Philip C
Records	Administrative Support & Student Systems	Online Grade Submission	Technical issues with OGS	Peter H	Philip C
Records	Administrative Support & Student Systems	Other Administrative Support & Student Systems	Technical issues with general systems	Peter H	Philip C
Records	Administrative Support & Student Systems	WebSIS	Technical issues with WebSIS	Peter H	Philip C
Records	Administrative Support & Student Systems	Subject Selector	Technical issuess with Subject Selector	Peter H	Philip C
Records	Administrative Support & Student Systems	Online Registration	Technical Issues with Online Registration	Peter H	Shirley T
Records	Administrative Support & Student Systems	Advisor Assignment	Technical issues with advisor assignment	Peter H	Philip C
Records	Administrative Support & Student Systems	Instructor Assignment	Technical issues with instructor assignment	Peter H	Philip C
Records	Administrative Support & Student Systems	Pre-Registration	Technical issues with Pre-registration	Peter H	Shirley T
Records	Administrative Support & Student Systems	WebSIS Address Report	Regular report	Peter H	Philip C
Records	Administrative Support & Student Systems	Technical Issues	General technical issues	Peter H	Philip C
Records	Administrative Support & Student Systems	Student Forms and Petitions	Technical issues with SFP	Peter H	Philip C
Records	Graduation	Degree Dates & Deadlines	?'s about degree dates and application deadlines	Charlie	Philip C
Records	Graduation	Commencement	?'s about Commencement RSVP	Charlie	Philip C
Records	Graduation	Thesis/Thesis Fee	?'s about thesis fees	Charlie	Philip C
Records	Graduation	Visa Letters	Requests for Registrar letters for visa purposes	Nate H	Philip C
Records	Graduation	Degree Application	?'s about the online degree application	Charlie	Philip C
Records	Graduation	Other Graduation	General questions about graduation	Charlie	Philip C
Records	Graduation	Degree list status	?'s about degree list status	Charlie	Philip C
Records	Transcripts & Records	Bio Updates	Request to change Administrative Name or provide High School and Post-Secondary Institutions	Philip C	Charlie T
Records	Transcripts & Records	For Nate, On Campus	Holdover from Covid Office Shutdown	Nate H	Philip C
Records	Transcripts & Records	Academic Standing Requests	?'s about academic standing	Nate H	Philip C
Records	Transcripts & Records	Directory Suppression	?'s about MIT directory supression	Nate H	Philip C
Records	Transcripts & Records	Apostille Certification	Requests for apostille	Nate H	Charlie
Records	Transcripts & Records	Unofficial Transcript	Requests for unofficial transcripts	Pauline B	Nate H
Records	Transcripts & Records	Gender Change	Requests to update gender in MIT record	Shirley T	Philip C
Records	Transcripts & Records	Name Change	Requests to update Legal Name in MIT record	Shirley T	Philip C
Records	Transcripts & Records	Records Privacy & Access	?'s about general MIT records privacy	Nate H	Philip C
Records	Transcripts & Records	Biographic Information	?'s about MIT Biographic Information	Shirley T	Philip C
Records	Transcripts & Records	Other transcript and Records	General transcript and record questions	Nate H	Philip C
Records	Transcripts & Records	Letters	Requests for non-specific Registrar letters	Nate H	Philip C
Records	Transcripts & Records	Citizenship change	Requests to update Citizenship Status	Shirley T	Philip C
Records	Transcripts & Records	Digital Diplomas	Requests about digital diplomas	Peter H	Philip C
Records	Transcripts & Records	Verifications	Requests from 3rd parties seeking to verify MIT student records	Nate H	Pauline B
Records	Transcripts & Records	MIT ID	?'s about MIT ID	Nate H	Philip C
Records	Transcripts & Records	Records Research for Family Etc	Pre-1960 MIT records research	Nate H	Philip C
Records	Transcripts & Records	Replacement Diplomas	Requests for replacement diplomas	Marti	Charlie T
Records	Transcripts & Records	Grad Rat Validations	Requests to confirm student graduation year for purpose of buying grad rat	Pauline B	Nate H
Records	Transcripts & Records	Background Investigations	Federal and State investigators veriifying MIT student records	Nate H	Philip C
Records	Transcripts & Records	Diplomas	Requests to receive paper diploma	Charlie	Philip C
Records	Transcripts & Records	Certifications	Request and questions about degree or enrollment certification letters	Pauline B	Nate H
Records	Transcripts & Records	Transcripts	Requests and questions about Official Transcripts	Pauline B	Nate H
Records	Grades	Change of Grade	Ad hoc requests to correct grading issues	Shirley T	Peter H
Records	Grades	Hidden Grades	?'s and requests about hidden grades	Peter H	Shirley T
Records	Grades	Grading Policies	?'s about MIT grading policies	Peter H	Philip C
Records	Grades	GPA	?'s about MIT GPAs	Nate H	Philip C
Records	Grades	Other Grades	General questions about grades	Peter H	Philip C
Records	Grades	Incomplete grades	?'s about incomplete grades	Shirley T	Peter H
Records	Grades	Grade Submission	General questions about submitting grades	Peter H	Philip C
Records	Grades	OX Grades	Notices from S^3 about OX grades	Shirley T	Peter H
Records	Grades	Missing Grades	General questions about missing grades	Shirley T	Peter H
Records	Academic Calendar	Dates and Deadlines	?'s about Academic Calendar	Peter H	Philip C
Records	Academic Calendar	Religious Holidays	?'s about Academic Calendar and Religious Holidays	Peter H	Philip C
Records	Academic Calendar	Other Academic Calendar	General questions about Academic Calendar	Peter H	Philip C
Records	Academic Calendar	Projected Key Dates	General questions about future important dates	Peter H	Philip C
Records	Registration & Academics	Degree Audit	?'s about the online degree audit in WebSIS	Charlie	Philip C
Records	Registration & Academics	Holds	?'s about registration holds	Peter H	Shirley T
Records	Registration & Academics	Early Thesis	?'s about early thesis completion	Shirley T	Philip C
Records	Registration & Academics	CAP Petitions	Everything related to CAP petitions	Shirley T	Philip C
Records	Registration & Academics	Cross-Registration at Harvard	?'s from MIT students cross-registering at Harvard (all schools)	Peter H	Philip C
Records	Registration & Academics	Cross-Registration at MIT (Harvard)	?'s from Harvard students cross-registering at MIT	Peter H	Philip C
Records	Registration & Academics	Change of Major Form	?'s about changing undergraduate major	Charlie	Shirley T
Records	Registration & Academics	Leaves of Absence, Withdrawals, and Returns	?'s about leaves of absence, withdrawals and return to MIT	Shirley T	Philip C
Records	Registration & Academics	Special Student Registration	?'s about special (non-degree) student registration	Shirley T	Philip C
Records	Registration & Academics	Wellesley General Questions	?'s from Wellesley students cross-registering at MIT	Charlie	Philip C
Records	Registration & Academics	Academic Requirements	General questions about MIT graduation requirements	Charlie	Philip C
Records	Registration & Academics	Registration	General questions about MIT registration process	Shirley T	Peter H
Records	Registration & Academics	Light Load Form	General questions about Light Load	Shirley T	Peter H
Records	Registration & Academics	Minors	General questions about undergraduate minors	Philip C	Charlie
Records	Registration & Academics	Harvard Petition Errors	Notices from x-reg platform about errors	Peter H	Philip C
Records	Registration & Academics	Cross-Registration at Wellesley	General questions from MIT students seeking to cross-register at Wellelsey College	Shirley T	Peter H
Records	Registration & Academics	Deferred Billing	General questions about billing	Shirley T	Peter H
Records	Registration & Academics	Late Fees	General questions about Late Fees	Shirley T	Peter H
Records	Registration & Academics	Other Registration and Academics	General questions about registration and academics that do not fit in other categories	Peter H	Philip C
Records	Registration & Academics	Majors	General questions about MIT undergraduate majors	Charlie	Philip C
Records	Registration & Academics	Transfer Credit	General questions about transfer credit	Shirley T	Charlie
Records	Registration & Academics	Cross-Registration	General questions about cross-registration	Philip C	Peter H
Records	Registration & Academics	Subject Levels and Credit	General questions about subject level and credits	Shirley T	Philip C
Records	Registration & Academics	Tuition & Fees	General questions about MIT tuition and fees	Shirley T	Peter H
Records	Registration & Academics	Pre-Registration CI-H/HW Subjects	General questions about pre-reg CI-H/HW subject selection	Peter H	Philip C
Records	Registration & Academics	Add/Drop/Change	General questions about changing MIT registration	Shirley T	Philip C
Records	Registration & Academics	Late Registration Change Petition	General questions about petitioning for a late change of registration	Shirley T	Philip C
Records	Registration & Academics	Test Scores	General questions about MIT credit earned via Test Scores	Philip C	Charlie T
Records	Registration & Academics	OGE Petitions	General questions about OGE petitions	Shirley T	Philip C
Records	Registration & Academics	Visiting Student Registration	General questions about Visiting Student Registration	Shirley T	Philip C
Records	Registration & Academics	Pre-Registration	General questions about pre-registration	Shirley T	Peter H
Records	Registration & Academics	Student Status	General questions about student status	Shirley T	Peter H
Records	Registration & Academics	Limited Enrollment Subjects & Waitlists	General questions about limited enrollment subjects and waitlists	Shirley T	Peter H
Records	Registration & Academics	Advanced Standing Exam General	General questions about Advanced Standing Exams	Charlie	Philip C
Records	Registration & Academics	ASE Petition Submission	General questions about Advanced Standing Exams	Charlie	Philip C
Records	Registration & Academics	ASE Eligibility Questions	General questions about Advanced Standing Exams	Charlie	Philip C
Records	Registration & Academics	Cross-Registration at other Institutions	General questions about cross-registration at other institutions	Shirley T	Peter H
Records	Classes	Prerequisite Reports	General questions about Pre-requisite reports	Philip C	Charlie T
Records	Classes	Class Lists	General questions about Class Lists	Shirley T	Philip C
WebSIS Notify	Biographic and Emergency Record	Social Security Number	Updating/Submitting SSN	Peter H	Philip C
WebSIS Notify	Biographic and Emergency Record	Citizenship	Updating Citizenship	Shirley T	Philip C
WebSIS Notify	Biographic and Emergency Record	Last School Attended	Updating prior school history	Charlie	Philip C
WebSIS Notify	Biographic and Emergency Record	Other		Peter H	Philip C
WebSIS Notify	Biographic and Emergency Record	Birthdate	Updating DOB	Peter H	Philip C
WebSIS Notify	Biographic and Emergency Record	WebSIS Address Report		Peter H	Philip C
WebSIS Notify	Biographic and Emergency Record	Directory Suppress Information	Requests for directory supression	Nate H	Philip C
WebSIS Notify	Biographic and Emergency Record	Name(s)	Updating Legal or Admin name	Shirley T	Philip C
WebSIS Notify	Biographic and Emergency Record	Personal Emergency Contacts	Updating emergency contact	Peter H	Philip C
WebSIS Notify	Biographic and Emergency Record	Addresses and Phone Numbers	Updating mailing address and phone	Peter H	Philip C
WebSIS Notify	Degree Tracking	Degree Candidate Lists	Assistance with degree candidate lists	Charlie	Philip C
WebSIS Notify	Degree Tracking	Degree Applications	Assistance with degree application	Charlie	Philip C
WebSIS Notify	Forms and Petitions	HASS Concentration Form	Assistance with HASS Concentration form	HASS Team (ext.)
WebSIS Notify	Forms and Petitions	Late Add/Drop/Change Petition	Assistance with submitting a late Add/Drop/Change petition	Shirley T	Charlie
WebSIS Notify	Forms and Petitions	Change of Major Form	Assistance with submitting a change of major form	Charlie	Shirley T
WebSIS Notify	Forms and Petitions	Transcript Request	Assistance with requesting a transcript	Nate H	Philip C
WebSIS Notify	Forms and Petitions	Minor Completion	Assistance with submiting minor completion forms to department	Philip C	Charlie T
WebSIS Notify	Forms and Petitions	Tuition Light Load Adjustment Form	Assistance with submiting light load form	Shirley T	Peter H
WebSIS Notify	Forms and Petitions	Transfer Credit Request Form	Assistance with submitting transfer credit request	Shirley T	Philip C
WebSIS Notify	Forms and Petitions	Online Add/Drop/Change Form	Assistance with online Add/Drop/Change form	Peter H	Philip C
WebSIS Notify	Forms and Petitions	HASS Requirement Substitute Petition	Assistance with HASS Substutition petition	HASS Team (ext.)	Charlie
WebSIS Notify	Forms and Petitions	Committee on Academic Performance Petitions	Assistance with CAP petitions	Jocelyn Heywood (ext.)
WebSIS Notify	Forms and Petitions	Institute Laboratory Substitution Petition	Assistance with CoC Institute Lab GIR substitution petitions	Martha J (ext.)	Catalog Team (ext.)
WebSIS Notify	Forms and Petitions	Double Major Application	Assistance with COC double major application	Martha J (ext.)	Catalog Team (ext.)
WebSIS Notify	Forms and Petitions	Minor Application	Assistance with minor application	Philip C	Charlie
WebSIS Notify	Forms and Petitions	Advanced Standing Exam Petition	Submission of ASE petition	Charlie	Philip C
WebSIS Notify	Forms and Petitions	Communication Requirement Petition	Assistance with SOCR CR petition	CR Team (ext.)	Charlie
WebSIS Notify	Forms and Petitions	REST Subject Substitution Petition	Asssistance with CoC REST GIR substitution petitions	Martha J (ext.)	Catalog Team (ext.)
WebSIS Notify	Online Add/Drop/Change Form	Drop a subject	Assistance with online drop form	Shirley T	Philip C
WebSIS Notify	Online Add/Drop/Change Form	Change a subject status	Assistance with online subject change form	Shirley T	Philip C
WebSIS Notify	Online Add/Drop/Change Form	Add a subject	Assistance with online add form	Shirley T	Philip C
WebSIS Notify	Registration	Summer Registration	General questions about summer registration	Shirley T	Philip C
WebSIS Notify	Registration	Current Registration	General questions about current registration	Shirley T	Philip C
WebSIS Notify	Registration	IAP Registration	General questions about IAP registration	Shirley T	Philip C
WebSIS Notify	Registration	Cross-Registration	General questions about cross-registering at other institutuions	Shirley T	Philip C
WebSIS Notify	Registration	Fall Registration	General questions about fall registration	Shirley T	Philip C
WebSIS Notify	Registration	Subject listing and Schedule	General questions about subject listings and schedule	Schedules Team (ext.)	Catalog Team (ext.)
WebSIS Notify	Registration	Cross-register for an MIT subject	General questions about cross-registering at MIT	Philip C	Peter H
WebSIS Notify	Registration	Spring Registration	General questions about spring registration	Shirley T	Philip C
WebSIS Notify	Registration	Status of Registration	General questions about registration status	Nate H	Philip C
WebSIS Notify	Degrees	Summer Degree Application	General questions about September degree application	Charlie	Philip C
WebSIS Notify	Degrees	Spring Degree Application	General questions about May/June degree application	Charlie	Philip C
WebSIS Notify	Degrees	Fall Degree Application	General questions about February degree application	Charlie	Philip C
WebSIS Notify	Academic Administration	Manage Student Minor Information	General questions from departments about UG minors	Philip C	Charlie
WebSIS Notify	Academic Administration	Graduate Term Summary Reports	General questions about graduate term summary reports	Peter H	Philip C
WebSIS Notify	Academic Administration	Undergraduate Term Summary Reports	General questions about UG term summary reports	Peter H	Philip C
WebSIS Notify	Academic Administration	Assign Research Supervisors	General questions about research supervisor assignment	Peter H	Philip C
WebSIS Notify	Academic Administration	Pre-Registration Class Lists	General questions about pre-registration class lists	Philip C	Charlie T
WebSIS Notify	Academic Administration	Access Student Minor Information	General questions about accessing minor information	Charlie	Philip C
WebSIS Notify	Academic Administration	Classroom Rules of Use		Pam
WebSIS Notify	Academic Administration	FERPA	General FERPA questions	Peter H	Philip C
WebSIS Notify	Academic Administration	Term Regulations	General term regulation questions	Peter H	Philip C
WebSIS Notify	Academic Administration	Classroom Reservations		Schedules Team (ext.)
WebSIS Notify	Academic Administration	Classroom Inventory		Schedules Team (ext.)
WebSIS Notify	Academic Administration	Assign Instructors to Subjects		Catalog Team (ext.)
WebSIS Notify	Academic Administration	Subject listing and Schedule		Schedules Team (ext.)
WebSIS Notify	Academic Administration	Registered Student Class Lists	General question s about registered student class lists	Philip C	Charlie T
WebSIS Notify	Academic Administration	Regulations and Policies Regarding Classes and Exams		Schedules Team (ext.)
WebSIS Notify	Academic Administration	Picture Lists by Department	General questions about picture lists	Peter H	Philip C
WebSIS Notify	Academic Administration	Registration Class List	General questions about registration	Peter H	Philip C
WebSIS Notify	Academic Administration	Assign Academic Advisor	General questions about academic advisor assignment	Peter H	Philip C
WebSIS Notify	Academic Administration	Prerequisite Reports	General questions about pre-requisite reports	Philip C	Charlie T
WebSIS Notify	Academic Administration	CI-H/HW Waitlists	General questions about CI-H/HW waitlists	CR Team (ext.)	Philip C
WebSIS Notify	Academic Administration	Student Lists by Course	General questions about student course lists	Peter H	Philip C
WebSIS Notify	Tuition and Fees	Graduate Tuition	Questions about graduate tuition	Shirley T	Peter H
WebSIS Notify	Tuition and Fees	Special Student Tuition	Questions about special student tuition	Shirley T	Peter H
WebSIS Notify	Tuition and Fees	Undergraduate Tuition	Questions about UG tuition	Shirley T	Peter H
WebSIS Notify	Tuition and Fees	Sloan School of Management Tuition	Questions about Sloan tuition	Shirley T	Peter H
WebSIS Notify	Tuition and Fees	Proration	Questions about tuition proration	Shirley T	Peter H
WebSIS Notify	Tuition and Fees	Visiting Student Tuition	Questions about visiting student tuition	Shirley T	Peter H
WebSIS Notify	Tuition and Fees	Other programs with non-standard tuition		Shirley T	Peter H
WebSIS Notify	Tuition and Fees	Miscellaneous fee		Shirley T	Peter H
WebSIS Notify	Academic Record	Grade Report	General questions about grade reports	Nate H	Pauline B
WebSIS Notify	Academic Record	Degree Certification	General questions about degree certifications	Nate H	Pauline B
WebSIS Notify	Academic Record	Academic Transcript	General questions about transcripts	Nate H	Pauline B
WebSIS Notify	Academic Record	Enrollment Certification	General questions about enrollment certifications	Nate H	Pauline B
WebSIS Notify	Academic Record	Undergraduate Degree Audit	General questions about degree audit	Charlie	Philip C
WebSIS Notify	Academic Record	Grades	General questions about grades	Philip C	Peter H
WebSIS Notify	Academic Record	GIR Audit	General questions about GIR Audit	Charlie	Philip C
WebSIS Notify	Subject Listing and Schedule	Subject Listing and Schedule Spring		Schedules Team (ext.)
WebSIS Notify	Subject Listing and Schedule	Subject Listing and Schedule Fall		Schedules Team (ext.)
WebSIS Notify	Grading	Policies and Definitions	Questions about grading polices and definition	Peter H	Philip C
WebSIS Notify	Grading	Grade Sheets	Questions about grade sheets	Peter H	Philip C
WebSIS Notify	Grading	Special Reports	Questions about grading special reports	Peter H	Philip C
WebSIS Notify	Class Lists and Reports	Pre-Registration Class Lists	Assistance with Pre-Registration class lists	Philip C	Charlie T
WebSIS Notify	Class Lists and Reports	Registered Student Class Lists	Assistance with registered student class lists	Philip C	Charlie T
WebSIS Notify	Class Lists and Reports	FERPA	Questions about FERPA	Peter H	Philip C
WebSIS Notify	Class Lists and Reports	Term Regulations	General questions about term regulations	Peter H	Philip C
WebSIS Notify	Class Lists and Reports	Prerequisite Reports	Assistance with pre-requisite reports	Philip C	Charlie T
WebSIS Notify	Class Lists and Reports	Grades	General questions about grades	Peter H	Philip C
WebSIS Notify	Enrollment Tools	Subject Selector	Assistance with subject selector	Peter H	Philip C
WebSIS Notify	Enrollment Tools	Limited Enrollment Waitlists	Assistance with limited enrollment waitlists	Peter H	Philip C
WebSIS Notify	Enrollment Tools	Manage Instructor Waitlists	Assistance with instructor waitlists	Peter H	Philip C
WebSIS Notify	Enrollment Tools	Manage Limited Enrollment Subjects	Assistance with limited enrollment subjectss	Peter H	Philip C
WebSIS Notify	Enrollment Tools	Manage Pre-Registration Class Lists	Assistance with pre-registration class lists	Peter H	Philip C
WebSIS Notify	Enrollment Tools	All Subjects with Waitlists	General assistance with waitlists	Peter H	Philip C
WebSIS Notify	Registration Instructions	Online Registration Procedures	General questions about online registration	Peter H	Philip C
WebSIS Notify	Registration Instructions	Special Student Registration	General questions about Special Student registration	Shirley T	Philip C
WebSIS Notify	Registration Instructions	Registration Holds	Questions about registration holds	Peter H	Philip C
WebSIS Notify	Other	Other		Philip C	Peter H
Add Drop Help	Drop Subjects	Drop a thesis		Shirley T	Philip C
Add Drop Help	Drop Subjects	Drop a special subject		Shirley T	Philip C
Add Drop Help	Drop Subjects	Drop a cross-registered subject		Philip C	Shirley T
Add Drop Help	Drop Subjects	Drop a half-term subject		Shirley T	Philip C
Add Drop Help	Drop Subjects	Drop a cross-registered subject at Harvard		Shirley T	Philip C
Add Drop Help	Drop Subjects	Deadline to drop a full-term subject		Shirley T	Philip C
Add Drop Help	Drop Subjects	Drop a cross-registered MIT subject		Shirley T	Philip C
Add Drop Help	Drop Subjects	Deadline to drop subjects that begin after add date		Peter H	Philip C
Add Drop Help	Drop Subjects	Cancel drop form		Peter H	Philip C
Add Drop Help	Drop Subjects	Drop a full-term subject		Shirley T	Philip C
Add Drop Help	Drop Subjects	Deadline to drop a half-term subject		Peter H	Philip C
Add Drop Help	Drop Subjects	Drop a UROP for credit		Shirley T	Philip C
Add Drop Help	Add Subjects	Add a thesis		Shirley T	Philip C
Add Drop Help	Add Subjects	Cross-register for a subject at Harvard		Philip C	Peter H
Add Drop Help	Add Subjects	Add a half-term subject		Shirley T	Philip C
Add Drop Help	Add Subjects	Deadline to add a full-term subject		Peter H	Philip C
Add Drop Help	Add Subjects	Deadline to add subjects that begin after add date		Peter H	Philip C
Add Drop Help	Add Subjects	Search subjects		Catalog (ext.)	Peter H
Add Drop Help	Add Subjects	Deadline to add a half-term subject		Peter H	Philip C
Add Drop Help	Add Subjects	Add a UROP for credit		Shirley T	Philip C
Add Drop Help	Add Subjects	Cancel add form		Peter H	Philip C
Add Drop Help	Add Subjects	Add a full-term subject		Shirley T	Philip C
Add Drop Help	Add Subjects	Cross-register for an MIT subject		Philip C	Peter H
Add Drop Help	Add Subjects	Cross-register at schools other than Harvard		Shirley T	Philip C
Add Drop Help	Add Subjects	Add a special subject		Shirley T	Philip C
Add Drop Help	Technical Issues	Troubleshoot add/drop/change form		Peter H	Philip C
Add Drop Help	Administrative help	Technical Issues		Peter H	Philip C
Add Drop Help	Late Add/Drop/Change	Questions about process or petitions		Peter H	Philip C
Add Drop Help	Change Subjects	Change number of units for thesis or units-arranged subject		Shirley T	Philip C
Add Drop Help	Change Subjects	General question		Philip C	Peter H
Add Drop Help	Change Subjects	Change subject to and from PE/NE grading		Shirley T	Philip C
Add Drop Help	Change Subjects	Change subject to and from P/NR grading		Shirley T	Philip C
Add Drop Help	Change Subjects	Change subject from credit to listener		Shirley T	Philip C
Add Drop Help	Change Subjects	Change subject from listener to credit		Shirley T	Philip C
Grading Help	Grade Entry and Review	Summary by Department	Assistance with Departmental grade summary reports	Peter H	Philip C
Grading Help	Grade Entry and Review	Manage Imports	Assistance with importing grade sheets to OGS	Peter H	Philip C
Grading Help	Grade Entry and Review	Entry by Subject	Assistance with grade reporting	Peter H	Philip C
Grading Help	Administration	Set User Authorization	Requests related to OGS access	Peter H	Philip C
Grading Help	Administration	Assign Research Supervisors	Requests related to Research Supervisor assignment	Peter H	Philip C
Grading Help	Administration	Assign Instructors	Requests related to instructor assignmnent	Peter H	Philip C
Grading Help	Administration	Assign Half-Term Subjects	Requests related to half-term subjects	Peter H	Philip C
Grading Help	Other	Other		Peter H	Philip C
Grading Help	Special Reports	Early Thesis	Assistance with submission of an Early Thesis grade	Shirley T	Peter H
Grading Help	Special Reports	Correction of Grade	Assistance with submission of correction of grade	Peter H	Philip C
Grading Help	Special Reports	Manage Special Reports	Questions about special reports	Peter H	Philip C
Grading Help	Special Reports	Completion of an Incomplete	Assistance with submitting an incomplete grade completion	Peter H	Philip C
Grading Help	Special Reports	Late End of Term Grades	Assistance with submitting late end of term grades	Peter H	Philip C
Grading Help	Special Reports	Completion of an O	Assistance with submitting a completion of O grade	Shirley T	Peter H
Grading Help	Special Reports	General Exam	Assistance with reporting general exam grades	Peter H	Philip C
Grading Help	Special Reports	Early Grade	Assistance with reporting early (non-thesis) grades	Peter H	Philip C
Grading Help	Special Reports	Graduate Language Exam	Assistance with reporting Graduate Language Exam grades	Peter H	Philip C
Grading Help	Special Reports	Advanced Standing Exam	Assistance with reporting Advance Standing Exam (ASE) grades	Peter H	Philip C
Grading Help	Reports	Current Term Reports	Assistance with reviewing current term reports	Peter H	Philip C
Grading Help	Reports	Archived Reports	Assistance with reviewing archived grade reports	Peter H	Philip C
Records	Registration & Academics	Wellesley UROP Submissions	?'s from Wellesley students cross-registering at MIT	Charlie	Philip C
Records	Registration & Academics	Wellesley Cross-Reg Submission	?'s from Wellesley students cross-registering at MIT	Charlie	Philip C
Registrar General	Messages from Contact Form	General Public Comment	Messages from an actual person that are inappropriate or threatening or otherwise offputting	Unassigned (Cancel Ticket)	Unassigned (Cancel Ticket)